CUSTOMER OF THE NIGHT: 9/22: Give Me One Minute And You Can Save All The Breath

So my boss gets a phonecall tonight and he forwards it to me as neither one of us is doing anything. Typical call. A guy got a message on his answeing machine that he hasn't returned something yet and he's pretty sure that he has, so he wants to check in the store. Really nice guy too, calm, collected,the kind of guy who you are ENTIRELY willing to work with if there's a problem. So I go out, look on the shelves. WHOOPS. Our mistake, looks like it got put out on the shelf without getting checked in, but he did return it. Common mistake. So I come up back to the register with it in my hand. All I have to tell the guy is "Sorry, got it in my hand. It's here, we're checking it in, no charge. BIGGEST apologies sir, have a great night."

So I pick up the phone to tell this incredibly patient gentleman how sorry we are.

"Sor-"

Apparently however, in the time it took me to grab his movie off of the shelf, his wife had taken the phone away from him.

As you can probably imagine, his wife is the polar opposite of her husband.

Remember, all I have to say to this woman is "We found the movie out on the shelf. You're fine, no charge, have a wonderful night, and we're sorry."

"Sor-"

"I DON'T KNOW WHO YOU THINK I AM, BUT I HAVE NEVER, NEVER EVER IN MY LIFE BEEN ACCUSED OF ANY KIND OF WRONG DOING SIR, AND IT DISGUSTS ME, APPALS ME MORE SO, THAT YOU, A MINIMUM WAGE WORKER HAVE THE NERVE, THE GALL, TO ACCUSE ME OF ALL THINGS, NOT RETURNING A MOVIE TO YOU!--"

She went on...non-stop, I *expletive deleted* you not, like that, for almost a good 10 minutes.She didn't need to breathe. She went on, for at least 10 minutes explaining to me how big she was and how much gall I must have, as someone unworthy to clean her floors, to even think of accusing her of not returning a movie when she's never done one wrong thing in her entire life. If she stopped talking, for ONE second all I had to say was "We found it."

So she finally stops and I tell her we found it.

And she says "Good!" and hangs up.

I feel bad for her husband. He's such a nice quiet guy. She probably owns him, like seriously.