CUSTOMER OF THE NIGHT 10/13 : That Whole "The Customer is Always Right" Thing? Yeah, It's invalid if you're an obnoxious dumbass.

Do I LOOK like I'd watch this?

Guy comes in, he's a very LARGE, elderly man who walks with a hunch, and picks some movies off the shelves, looking around for stuff on our new release wall.

So this guy is at the very back of the store, I'm out on the floor headed back towards the office, and my Manager is up at the very front behind the registers.

So he turns to me and he says "Hey Kid! Have you seen this? Is it good?"

He shows me Cello.



So I'm like "I don't know, I haven't seen that one, BUT it's probably worth it because that company that released that movie, Tartan, releases some of the best in Asian Cinema. You'll definitely want to check out a film called Oldboy."

So he's like "Oh! Thank you!"

So I go in the back for a second. While i'm in the back office, this happens, from what my manager told me after he left.

This guy is all the way at the back of the store and my boss is up at the very front.

And he is SCREAMING at my boss while she's trying to help a customer

"EXCUSE ME LADY! CAN I GET SOME HELP BACK HERE!"

"One second, I'm helping out a customer..."

"WHAT THE HELL DID YOU SAY? I CAN'T HEAR YOU! I NEED YOUR HELP LIKE NOW!"

"You're going to have to wait, I'm helping someone!"

She finishes checking out the customer in front of her.

"YOU GUYS GIVE AWFUL CUSTOMER SERVICE HERE!"

"What can I do for you?"

"I NEED YOU TO TELL ME WHERE I CAN FIND A MOVIE CALLED OLD MAN!"

Now this is my store manager, and she never watches movies, so she doesn't know what he's talking about and types it into the computer and gets no results...

"Are you sure that's what it's called? Nothing's showing up!"

"YES THAT'S WHAT IT'S CALLED! YOU GUYS HAVE NO CUSTOMER SERVICE HERE! YOU CAN'T EVEN HELP ME OUT! WHAT HAPPENED TO "THE CUSTOMER IS ALWAYS RIGHT!" REMEMBER THAT ONE LADY? SOME COMPANY CALLED TARTAN MADE IT!

"We can't look it up by company!"

"GOD DAMN YOU'RE USELESS!"

So I come out of the office. the guy asks me "Where's that oldman movie you were telling me about, your employee up there knows absolutely nothing."

"It's called 'Oldboy'."

I grab it for him.

He turns to this younger customer in his mid-twenties and says to him: "Are you some kind of secret shopper for their company or something, can you tell this company what an awful employee this woman is?"

The younger customer pauses for a second, and turns around and says "No, I'm not, but if I was I'd tell someone how incredibly obnoxious you are!"

So this guy comes up front and I'm ringing him out...and he turns to my boss and says "Tell you what, because this kid (referring to me) isn't an idiot like you, I'm not gonna call your company and complain about how ignorant you are! You don't know nothing do you?"

Me: "Do you have your blockbuster card sir?"

Him: "Just look me up by my name!"

Me: "Any kind of photo ID? Driver's License?"

Him: *leans down on his elbow's on my counter* "You guys are *expletive deleted* unbelievable, do you know that? I'm just renting a movie!"

Me: "And I can't rent without your license."

So the guy gives me his license.

I ring him up and tell him the price.

Him: Whoa! whoa! How much?

Me: $

Him: I'm just renting a movie? That's insane!

Me: That's the price sir. Sorry.

He pays me and leaves.

So later in the day my boss tells me to go down to the genuardi's near our store and pick her up lunch.

And the guy's there, and as I'm getting her lunch he comes over and says "You're that lady's boss, right?"

And I'm just like "No, She's my boss."

And he just walks away.

I guess he was going to tell me to fire her.